Paia Manual
Prepared in terms of Section 51 of the Promotion of Access to Information Act 2 of 2000 (as amended by the Protection of Personal Information Act 4 of 2013)
1. Introduction
This Manual is published to assist members of the public who wish to request access to records held by Ballito Homes. It sets out the procedures and requirements for requesting information under the Promotion of Access to Information Act (PAIA).
2. Contact Details of the Information Officer / Head of the Body
You may contact our Information Officer for any statutory requests or inquiries:
3. Guide on How to Use PAIA
The Information Regulator has published a comprehensive Guide on how to use the Promotion of Access to Information Act. The Guide is readily available to the public:
4. Categories of Records Available Without a Formal Request
The following records are publicly accessible on our website and do not require a formal PAIA request procedure:
- Website content
- Published website policies (Privacy Policy, Cookie Policy, Website Terms)
- Marketing material
- Public property listings
5. Subjects and Categories of Records Held
Ballito Homes maintains the following records for internal administrative and business execution purposes:
- Company and statutory records
- Financial and tax records
- Booking and guest records
- Property and supplier records
- Employee records (where applicable)
- Correspondence and complaints
- Marketing and website analytics data
6. Records Available in Terms of Other Legislation
Where applicable, records are held and maintained in accordance with the following South African legislation:
- Companies Act
- Income Tax Act
- Value-Added Tax Act
- Rental Housing Act
- Consumer Protection Act
- Protection of Personal Information Act
- Applicable Labour legislation
7. Request Procedure
To request access to records held by Ballito Homes, please follow these steps:
- Prescribed Form: Requests must be made using the officially prescribed Form C (available directly from the Information Regulator or upon written request from us).
- Submission: Submit the completely filled form directly to our Information Officer via email or post.
- Prescribed Fee: Ensure the payment of the prescribed fee (where applicable under PAIA Regulations) is submitted alongside the form.
- Processing Time: We will respond to your request within 30 days. Please note that this period may be extended in accordance with the parameters set out in the Act.
8. Fees
Fees are strictly evaluated and charged in accordance with current PAIA Regulations. These may include:
- Request fee: A standard fee required before a request can be formally processed.
- Access fee: Calculated based on the time and resources required to search for and prepare the record.
- Reproduction fee: Applied where copies, scans, or physical prints of records must be generated.
9. Grounds for Refusal of Access
In accordance with PAIA parameters, access to requested records may be legally refused on specific grounds, including but not limited to:
- Protection of the privacy of a third party who is a natural person.
- Protection of commercial, financial, or confidential information belonging to a third party.
- Protection of the internal commercial operations and safety of Ballito Homes.
- Any other legal grounds explicitly listed within the Act.
10. POPIA Particulars
For details concerning how we handle information in accordance with privacy laws, please refer directly to our comprehensive Privacy Policy. The Privacy Policy outlines:
- The clear purpose of processing personal information.
- Defined categories of data subjects.
- Intended recipients of personal information.
- Technical and organizational security measures implemented.
- Transborder and cross-border flows of personal information.
11. Availability of this Manual
This Manual is structurally accessible through the following channels:
- Digitally: Available on our website at https://ballitohomes.com.
- Physically: Free of charge, available via explicit request during normal business operating hours (Monday to Friday, 08:00–17:00).
