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Website Terms and Privacy Policy

Website Terms, Conditions, and Privacy Policy

Effective Date: 1 September 2026 / 28 September 2026 (Website Terms) Version: 1.1

1. Privacy Policy (POPIA Compliance)

1.1 Introduction

Heather Bundy trading as Ballito Homes (“We”, “Us”, “Our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws. We are the Responsible Party. This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, make enquiries, book accommodation, communicate via WhatsApp or email, or otherwise interact with us.

1.2 Information Officer

You may contact the Information Officer for any privacy-related queries or to exercise your rights under POPIA:

1.3 Personal Information We Collect

We collect only information that is adequate, relevant and not excessive for the stated purposes. We may collect the following categories of personal information:
  • Identity data: Name, surname, ID or passport number, nationality.
  • Contact data: Email address, mobile number, physical address, WhatsApp number.
  • Booking data: Dates, property, number of guests, special requests, payment references.
  • Financial data: Limited payment details processed via payment gateways—we do not store full card numbers.
  • Communication data: Emails, WhatsApp messages, form submissions, chat logs.
  • Technical data: IP address, browser type, device information, cookies, analytics identifiers.
  • Preference and marketing data: Newsletter opt-ins, special requests.
  • Review and feedback data.

1.4 Sources of Personal Information

  • Directly from you (website forms, bookings, WhatsApp, email, telephone).
  • Automatically via cookies and analytics tools.
  • From payment gateways.
  • From third-party verification services (where lawful).

1.5 Purposes of Processing

We process personal information to:
  • Process and manage bookings and payments.
  • Communicate with you (confirmations, check-in instructions, support).
  • Comply with legal obligations (tax, safety, record-keeping).
  • Improve our website and services.* Send marketing communications (only with consent or as otherwise permitted by law).
  • Prevent fraud and ensure security.
  • Handle complaints, reviews and disputes.

1.6 Lawful Bases for Processing

  • Consent
  • Performance of a contract
  • Legitimate interests (website security, service improvement)
  • Legal obligation

1.7 Sharing of Personal Information

We share personal information only with:
  • Payment processors and booking system operators (as operators under POPIA).
  • Property owners/hosts (limited guest details necessary for the stay).
  • Service providers (hosting, email, analytics, WhatsApp Business API) under written operator agreements.
  • Regulators or law enforcement when legally required.

WE DO NOT SELL PERSONAL INFORMATION

1.8 Cross-Border Transfers

Where personal information is transferred outside South Africa, we ensure adequate protection through binding corporate rules, standard contractual clauses or equivalent measures as required by POPIA.

1.9 Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected or as required by law (typically five years for financial and contractual records after the end of the relationship; shorter periods for unsuccessful enquiries).

1.10 Security Measures

We implement reasonable technical and organisational measures, including access controls, encryption in transit, secure hosting and staff awareness training. No system is completely secure. Please report any suspected breach to the Information Officer immediately.

1.11 Your Rights under POPIA

You have the right to:
  • Request access to the personal information we hold about you.
  • Request correction or deletion (subject to legal retention requirements).
  • Object to processing.
  • Withdraw consent.
  • Lodge a complaint with the Information Regulator (https://inforegulator.org.za).
Requests should be made in writing to the Information Officer. We will respond within the statutory timeframes.

1.12 Children

We do not knowingly collect personal information from children under the age of 18 without parental or guardian consent.

1.13 Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

2. Cookie Policy

2.1 What are Cookies?

Cookies are small text files placed on your device that help the website function, remember your preferences, and analyse how the site is used.

2.2 Types of Cookies We Use

  • Strictly Necessary: Session Management, Security, Booking Cart (Required: Yes)
  • Functional: Language and Preference Settings (Required: Optional)
  • Analytics: Website Performance and Usage Analysis (Required: Optional)
  • Marketing / Advertising: Targeted Advertising (Required: Optional)

2.3 Consent and Control

On your first visit, a cookie banner will appear allowing you to accept all cookies or reject non-essential cookies. You can change your settings at any time via the cookie banner or your browser settings.

Note: Blocking strictly necessary cookies may prevent the booking process from working correctly.

2.4 Third-Party Cookies

Third-party cookies may be set by payment gateways, analytics providers, and (if used) WhatsApp or social media widgets.

3. WhatsApp and Electronic Communications Policy

Ballito Homes uses WhatsApp Business, email and telephone for customer service, booking confirmations, check-in instructions and support.

3.1 Key Communication Points

  • All electronic communications are subject to our Privacy Policy and the Electronic Communications and Transactions Act 25 of 2002.
  • Messages may be stored for service quality, training and record-keeping purposes in accordance with our Privacy Policy retention periods.
  • Please do not send sensitive personal information (full ID numbers, full bank details, etc.) via WhatsApp unless specifically requested and a secure channel is confirmed.
  • By messaging us, you consent to us processing the content of the conversation for the purposes described in our Privacy Policy.
  • You may opt out of marketing messages by replying STOP or contacting us directly.
  • We respond during business hours: Monday–Sunday 08:00–20:00. For urgent property issues after hours, use the emergency contact provided in your booking confirmation.
  • WhatsApp is a third-party service. Its own privacy terms also apply.

4. Website Terms and Conditions of Use

4.1 Acceptance of Terms

By accessing or using the website located at https://ballitohomes.com (the “Website”), you agree to be bound by these Terms and Conditions of Use (“Terms”). If you do not agree, please do not use the Website.

4.2 Ownership and Intellectual Property

All content on the Website (text, images, logos, graphics, photographs, videos, software and design) is the property of Heather Bundy trading as Ballito Homes or its licensors and is protected by South African and international copyright and intellectual property laws. You may not copy, reproduce, distribute, modify or create derivative works without our prior written consent.

4.3 Acceptable Use

You agree to use the Website only for lawful purposes. You may not: Attempt to gain unauthorised access to any part of the Website or its systems. Transmit viruses, malware or any harmful code. Scrape, harvest or collect data from the Website without permission. Use the Website in any way that interferes with its normal operation or other users’ enjoyment.* Impersonate any person or entity or misrepresent your affiliation.

4.4 Bookings and Transactions

Any booking or transaction made through the Website is also subject to our Booking Terms & Conditions, Cancellation & Refund Policy, Privacy Policy and any applicable House Rules.

4.5 Accuracy of Information

While we take reasonable care to ensure that information on the Website is accurate and up to date, we do not warrant that all content is complete, current or error-free. Property descriptions, photographs, availability and pricing may change without notice.

4.6 Third-Party Links and Services

The Website may contain links to third-party websites or services (including payment gateways and WhatsApp). We are not responsible for the content, privacy practices or availability of those third-party sites.

4.7 Limitation of Liability

To the fullest extent permitted by the Consumer Protection Act 68 of 2008 and other applicable law, Ballito Homes and its officers, employees and agents shall not be liable for any indirect, incidental, special or consequential loss or damage arising from your use of the Website.

4.8 Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any dispute shall be subject to the exclusive jurisdiction of the courts of KwaZulu-Natal.

4.9 Contact

If you have questions about these Terms, please contact us at privacy@ballitohomes.com or the telephone numbers listed in our Privacy Policy.

5. General Disclaimer

The information, photographs, descriptions and pricing displayed on the Ballito Homes website are provided in good faith and believed to be accurate at the time of publication. However, they are subject to change without prior notice.

5.1 Intermediary / Agent Relationship

Ballito Homes acts as an intermediary / agent in respect of many of the properties listed. In such cases, the actual contract of accommodation is between the guest and the property owner. Ballito Homes does not guarantee the condition, facilities or suitability of any property beyond the information provided at the time of booking.

5.2 Limitation of Claims

We accept no liability for:

  • Temporary unavailability of amenities (including but not limited to swimming pools, Wi-Fi, DSTV or appliances) due to maintenance, load-shedding, weather or other circumstances beyond our reasonable control.
  • Any loss, damage, injury or inconvenience arising from the use of the property or third-party services.
  • Errors or omissions in property descriptions or photographs.

Guests are strongly advised to take out comprehensive travel insurance covering cancellation, curtailment, personal liability and loss of personal belongings.


Nothing in this disclaimer excludes or limits any rights you may have under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation that cannot be excluded by law.

6. Accessibility Statement

Ballito Homes is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards.

6.1 Measures We Take

  • Aiming for WCAG 2.1 Level AA conformance.
  • Providing alternative text for images where possible.
  • Ensuring sufficient colour contrast.
  • Supporting keyboard navigation.
  • Using clear, readable fonts and scalable text.

6.2 Feedback

We welcome your feedback on the accessibility of the Ballito Homes website. If you encounter barriers or have suggestions, please contact:

We aim to respond to accessibility feedback within 5 business days.